FAQ'S

Price point of services will vary based on your needs. To receive a quote, we will need to schedule an initial consultation meeting. During this meeting we will get an understanding of the following: What services you’re looking for. More services requested will equal a higher overall quote, however we do offer deals for bundling services and working with us across several departments. How fast you’d like your service completed. Services that need an expedited due date will require a small additional fee beyond our standard rates. How much time will be spent to fulfill your needs. More time/hours dedicated to your service will equivalate to higher overall quote; i.e. longer DJ gig = higher payment, longer hours needed filming and editing = higher payment The SPTLGHT promise - Our pricing will always match or beat the industry standard! SPTLGHT will match or beat any competitor quote if a client provides proof of pricing and an example of our competitors work that displays they have comparable, quality work.

SPTLGHT has confidentiality fine-print pre-written into our email signature that guarantees privacy of your documents and files for each email exchange through our associated-business emails. If we are photographing or filming content that are to be kept private, we are happy to sign an NDA. The privacy of our clients documents, files, and contact information will be protected to the best of our abilities at all times. We pay for security services and have surveillance at our offices. SPTLGHT agrees not to release, promote, or distribute any of your files or projects, unless we are given permission to do so. SPTLGHT commits to not selling any contact information to other companies outside of the SPTLGHT Entertainment, LLC brand.

Photo and video turnaround will vary based on how much content we take home with us post-production and what time of year your booking lands on (i.e. if your wedding is during peak wedding season, turnaround times may take slightly longer). Discuss your turnaround goal with one of our experts during the time of your booking for a general timeline. Not meeting your needs? Request expedited edits for a small fee.

At the time of booking, you will be asked to put down a small deposit to hold your booking date/time. The final payment will be due on the date of your booking or time of your edit delivery. If your event is far away, we are happy to add a few payment installments in between. Deposit refund deadlines will vary based on how far out you are booking. Final payments are non-refundable.

We will work on a reasonable amount of revisions on a request basis. Our goal is that you are satisfied with your final product.

You will have a pre-meeting or phone call with the DJ or booking agent prior to your event. During your initial meeting we will discuss the date of your event, timeline needs, and any special request regarding your music (i.e. song request, genre preferences, discussion around explicit lyrics, etc). We will communicate prior to the event date to ensure there are no changes on booking time, location, etc. and be in contact on the day of your event upon our arrival.

At the time of booking, you will be asked to put down a small deposit to hold your booking date/time. The final payment will be due on the date of your booking. If your event is far away, we are happy to add a few payment installments in between. Deposit refund deadlines will vary based on how far out you are booking. Final payments are non-refundable.

Wether it is a sound system, lighting or photo booth, we will arrange a pre-consultation meeting to ensure we have the gear to satisfy your needs. Once we confirm we have the availability for your rental(s), we will remove them from our internal inventory system. You can pick up the equipment or have us deliver to you for a small fee. If delievered, we will have a specialist drop off your equipment who can show you how to work the gear and help you with set up. Contracts for your rental period will be signed at the time of check out. Any damages or replacements will be covered by you (the renter). For a small fee, you can request for a specialist to stay on site to troubleshoot any issues during your booking. If paying for this fee, we will transport the equipment back to our HQ so you won't have to drop off post-event.

Yes, we comply with COVID-19 safety measures when required by state. Our equipment is sanitized often, our staff is open to wearing masks (when required or by request), and we wash our hands frequently throughout your booking.