FAQ'S

Questions, Pricing and Policies

General

How much do services cost?


Price point of services will vary based on your needs. To receive a quote, we will need to schedule an initial consultation meeting. During this meeting we will get an understanding of the following:

  1. What services you’re looking for. More services requested will equal a higher overall quote, however we do offer deals for bundling services and working with us across several departments.
  2. How fast you’d like your service completed. Services that need an expedited due date will require a small additional fee beyond our standard rates. Standard turnaround times for each services is listed in their appropriate sections within our FAQ's
  3. How much time will be spent to fulfil your needs. More time/hours dedicated to your service will equivalate to higher overall quote; i.e. longer DJ gig = higher payment, longer hours needed filming and editing = higher payment
The SPTLGHT promise - Our pricing will always match or beat the industry standard! Also, the more services you include into your purchase, the lower your total payment will be as we offer bundled-package discounts. SPTLGHT will match or beat any competitor quote if a client provides proof of pricing and an example of our competitors work that displays they have comparable, quality work. If the quality of a competitor's work does not match our expertise, we will offer a fair or equal rate, but may not be able to beat it.




How can I ensure the privacy of my files and information when working with SPTLGHT?


SPTLGHT has confidentiality fine-print pre-written into our email signature that guarantees privacy of your documents and files for each email exchange through our associated-business emails. If we are photographing or filming content for private business matters or similar, we are happy to sign an NDA. The privacy of our clients documents, files, and contact information will be protected to the best of our abilities at all times. We pay for security services and have surveillance at our offices. SPTLGHT agrees not to release, promote, or distribute any of your files or projects, unless we are given permission via contract to do so. SPTLGHT commits to not selling any contact information to other companies.





Photo & Video

Where do shoots occur?


We do come-to-you services, where you have the control to set the location. After you've connected with your chosen photographer or videographer, you will have the oppotunity to discuss suggested locations if you need some recommendations. Our office does not service an in-door photo/video studio. If you'd like to book a studio shoot, we have suggested locations that we work with. The rental fee for the space willl be an additional cost on top of standard photo/video fees.




How long will a photo shoot take and what files will I receive back?


Standard modeling, headshot or portait shoots: Standard shoots are apx 1-2 hours session. Extended sessions are available, but may have a premium pricepoint. Time for product or outfit changes takes away from your shoot time, so we suggest that you come prepared. By spending minimal amount of time on changes and preparation, we can spend more time capturing useable photos. The number of photos you'd like for your final album will be discsucced in your pre-meeting. The rights to the raw, un-edited photo will be released upon the permission of the photographer. Please note, some photographers charge for the additional non-edited photos. Event shoots: If you are hiring us for an event, we will stay at your function for the duration of the event unless requested to only attend for a limited time. You will receive a folder that recaps the entire event, from guests photos, action shots, and any specific highlights requested such as performers, key speakers, art displays and more. All event photos will be sent back to you with professional edits. The number of photos will vary based on the length of your event, amount of attendees, and other discussed highlights needed to be captured. Your photo album quantity will always be a fair match in relation to the duration of your photographer booking.




How long will it take to receive my photos?


Standard shoot files will be sent to you in apx 3-7 days (a shorter projection applies towards less complex projects). Shoots with larger amount of edits needed will take apx 1 week+ to receive from your shoot date. Exact estimate can be discussed with your chosen photographer in advance who will be able to gage your needs and delivery time.




How long will a video shoot take and what files will I receive back?


Our standard video and/or branding shoots include apx 1-2 hour sessions. Extended sessions are available, but may have a premium pricepoint. Time for product or outfit changes takes away from your shoot time, so we suggest that you come prepared. By spending minimal amount of time on changes and preparation, we can spend more time capturing recorded video footage. You will receive a fully edited video that matches the length and direction requested in your pre-shoot-meeting. Event recap shoots or music videos: If you are hiring us for an event, music video or similar, we will stay at your gig for the duration you request. The video you receive back will be a reflection of your direction summarized in our pre-shoot-meeting. All set design costs and locations will be managed and paid for by you, the client. When at the shoot, you guide us with what you’re looking to highlight in advance and we will work together to execute and bring your vision to life. If you need location and direction recommendations, please ask us in advance. Your video will be sent back edited, with the ability for us to make tweaks to meet your satisfaction of the final product.




How long will it take to receive my video?


Standard videos will be sent to you in apx 3-7 days (a shorter projection applies towards less complex projects). Lengthier videos with larger amount of edits may take over a week+. Exact estimate can be discussed with your chosen videographer in advance who will be able to gage your needs and delivery time.




When is payment due for photo/video bookings?


At the time of booking, you will be asked to put up either a % deposit during the time of your booking with a final payement due later. Final payments will be non-refundable. If paying by check, card, or transfer your final balance will be collected prior to your scheduled date (exact date will be discussed with you prior to collecting your deposit). If paying by cash for your final payment, we will collect the payment at the gig. Cash must be in hand before we begin shooting. Please note, cash for final payments must be discussed in advance. If you pay 72 hours or more in advance, but your gig is cancelled at the last minute, we will hold onto your payment as a credit for your next booking.




Will I be eligible for full refund after my booking, if I receive my photo or video and am not content with the quality?


Once your non-refund period has started, your payment will be locked in as credit only. However, we will continue to edit your photos or video, sending a reasonable number of revions by request. Our goal is that you are satisfied with your final product.





DJ Bookings

How can I guarantee my DJ shows up the right day/time?


You will have a pre-meeting or phone call with the DJ prior to your event. During your initial meeting we will discuss the date of your event, times needed, and any special request regarding your music (i.e. special request, genre preferred, discussion around explicit lyrics, etc). We will communicate prior to the event date to ensure there are no changes on booking time, location, etc. and be in contact on the day of your event upon our arrival.




When is payment due for DJ bookings?


When booking with SPTLGHT you will be asked to put up a % refundable deposit, based on the quote associated with your booking. Pricing will vary based on distance to your location, how long your gig will be, and other factors related to amount of speakers and AV equipment needed to suffice sound satisfaction for the number of attendees at your event. If your event is cancelled prior to 30 days to the event your deposit will be 100% refundable. Deposits made within 30 days are non-refundable. Events with a non-refundable deposit can be used as credit for your next event. Final payments: Final payments are non-refundable. If paying by check, card, or transfer your final balance must be with us at least 72 hours prior to the event. If paying by cash, we will collect payment at the event during set up/sound check. Cash must be in hand before we begin playing music. If you pay 72 hours or more in advance, but your event is cancelled at the last minute, we will hold onto your payment as a credit for your next event.





Rentals

How can I ensure what I request shows up and works properly?


We will arrange a pre-consultation meeting to ensure we have the gear to satisfy your needs. Once we confirm we have the availability for your rental(s), we will remove them from our internal inventory system for that day/time so we do not experience double bookings. You can pick up the equipment or have us deliver to you for a small fee. If delievered, we will have a specialist drop off your equipment who can show you how to work the gear and help you with set up. Contracts for your rental period will be signed at the time of check out. Any damages or replacements will be covered by you (the renter). For a small fee, you can request for a specialist to stay on site to troubleshoot any issues during your booking. If paying for this fee, we will transport the equipment back to our HQ so you won't have to drop off.





COVID-19

Does SPTLGHT comply with COVID-19 regulations?


Yes, we comply with COVID-19 safety measures. Before your session we will partake in a temperature check, masks will be worn at all times, and hands will be washed before our arrival (plus, frequently washed or sanitized during your session). All equipment will be sanitized before and after each visitation.